Bytepulse Innovations Private Limited (“we,” “our,” “us”) manages Momentsstore to offer timeless fashion to those who appreciate effortless grace. If users (“you,” “your”) find that an item is damaged or defective, we are committed to correcting the situation. While we take great care to provide products that meet your expectations, we understand that sometimes returns or exchanges are necessary. If you receive a damaged or defective item, don’t hesitate to reach out to our support team within 48 hours of delivery, and we will make it right. Our priority is to ensure a smooth and hassle-free process, allowing you to shop with confidence and peace of mind. 

A Hassle-Free Return Process 

• Initiate Without Delay: Begin your return request within 48 hours of receiving your order. 
• Condition Requirements: Items must be returned in their unused, unworn state, with all tags and original packaging intact. 
• Received the Wrong Item? If the product you received differs from your order, we’ll either send a replacement or issue a refund. 
• Guidance Every Step: Our support team is here to assist you throughout the return process. 
• Timely Processing: Once approved, refunds and exchanges are completed within 5-7 business days. 
• Thorough Inspections: All returns undergo a detailed quality check to ensure they meet our standards. 
• Swift Solutions: We aim to resolve all return-related matters quickly to enhance your shopping experience. 

Non-Returnable Items: Know Before You Buy 

For hygiene reasons and product customization, certain items cannot be returned. To help you make informed decisions, we clearly outline these non-returnable products on their respective pages. 

• Hygiene Restrictions: Items such as innerwear, swimwear, and socks cannot be returned for hygiene reasons. 
• Personalized Products: Customized or monogrammed items are non-returnable unless there is a defect. 
• Final Sale Products: Items listed as "Final Sale" or purchased with a discount are not eligible for returns. 
• Worn or Altered Items: Products that show signs of wear, washing, or alteration are not eligible for return. 

Return Shipping: Who Takes Care of the Cost? 

• We Cover the Shipping Costs: If we send you the wrong or a damaged product, we’ll handle the return shipping fees. 
• Customer Responsibility: For returns due to personal preference or change of mind, you will need to cover the return shipping costs. 
  For a smooth return process, please: 
• Select a trustworthy courier service for returns. 
• Ensure that the item is securely packed to avoid damage during transit. 
• If the product is defective, we will provide detailed instructions, and there will be no charge for returning it. 

Refunds: Fast, Clear, and Fair 

• Quick Start: Once we receive and inspect your returned product, we begin processing your refund immediately. 
• Inspection Process: All returned items undergo a careful quality check before refund approval. 
• Processing Time: Refunds are issued within 5-7 business days following the inspection of your returned product. 
• Original Payment Method: Refunds will be credited to the same payment method used for the initial purchase. 
• Refund Confirmation: You will receive an email notification once your refund has been successfully processed. 
• Transparency Guaranteed: We ensure that every refund is handled with complete clarity and fairness. 

Have Questions? We're Here to Help 

We understand that returns and refunds can sometimes feel complex, but our dedicated customer support team is always ready to assist. Whether you need assistance with eligibility, return status, or refund timelines, we're just a message away. Contact us at bytepulseinnovationspvtltd@gmail.com, and we’ll guide you to a quick and hassle-free resolution.